Course Overview
Have you found EAL support/admissions challenging?
If you've recently supported families where English isn’t their first language, you’ll know how vital clear, respectful communication is. This practical course gives admin staff the tools and confidence to connect effectively with EAL parents, carers, and families—especially those from Eastern Europe and beyond. Learn strategies that break down language barriers, build trust, and make every interaction smoother.
Why Attend?
Reception and office staff are often the first faces families see—and first impressions matter. With more families arriving who speak little or no English, the admissions process can feel overwhelming for both staff and parents. This course equips admin teams with practical strategies to handle these situations with confidence, empathy, and clarity. Learn how to make every interaction welcoming, smooth, and productive—for the families and your school community.
What will it cover?
- Who Are Our EAL Families?
- Understand the backgrounds, needs, and experiences of families from Eastern Europe and beyond.
- Getting the Message Across
- Learn clear, respectful ways to communicate key information to parents with limited English.
- Navigating Admissions
- Signposting to further guidance on managing school place applications with vulnerable EAL families.
- Language Matters
- Discover how to identify the languages spoken and what tools
- Interpreter Support
- Know when and how to access interpreters—and what to do when none are available.
- Real-Life Scenarios
- Explore case studies and practical examples to build confidence and problem-solving skills.
- Q&A Session
- Ask questions, share experiences, and get tailored advice.
Who should attend?
- Admin and office staff
Course frequency
One-off
Cost
2 free places for any school which has purchased the LAS "Developing Excellence in EAL Practice and Pedagogy" termly SLA otherwise £55 per participant
All costs are subject to VAT. Failure to cancel or non-attendance will incur costs. All cancellations must be completed online at www.sil-ltd.co.uk at least 48 hours in advance.
Testimonials
‘It was a great, well presented course. Both trainers made delivery very smooth and understandable.’
‘Presented with intelligence and humour. Very informative.’
