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Privacy Policy

Effective Date: April 2026 
Last Reviewed: April 2026

 

This page covers the privacy policy relating to School Improvement Liverpool Ltd, trading as SIL.

 

About Our Privacy Policy

SIL is committed to protecting your personal information and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal data when you interact with us via our website and services.

We are committed to meeting the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

You can also read our separate Cookies Policy.

What Information We Collect

When you interact with our website, we may collect the following types of personal information:

  • Full name
  • Email address (including personal email)
  • Mobile and landline numbers
  • Job title and organisation (if applicable)
  • IP address, browser data, and session details
  • Website usage data (via cookies and tracking tools)
  • Responses to registration, booking, and survey forms

We do not collect special category (sensitive) data through the website.

 

How We Collect Your Information

We may collect information when you:

  • Fill in forms on our website
  • Book services or training
  • Subscribe to newsletters
  • Participate in surveys
  • Interact with our site through cookies or analytics tools

 

How We Use Your Information

We use your personal information for the following purposes:

  • To contact you (e.g. by email or phone)
  • To provide you with services, event bookings, or training
  • To send email newsletters or alerts (you can opt out at any time)
  • To improve our website and services through analytics
  • To meet legal, safeguarding, or public task responsibilities

We will never sell your personal data. It is only shared with trusted partners and only where necessary to deliver our services or meet legal obligations.

 

Marketing Communications

 

We may contact you for marketing purposes where you have given consent or where we have a legitimate interest. You can unsubscribe from marketing at any time by emailing [email protected]

 

Legal Bases for Processing

 

We process your personal data under the following lawful bases:

  • Consent (e.g. newsletter signup)
  • Contract (e.g. service provision)
  • Legal obligation (e.g. financial regulations)
  • Vital interests
  • Public task
  • Legitimate interests

 

 

Information Sharing Agreement (ISA)

 

As part of our ongoing commitment to GDPR compliance, we have issued an Information Sharing Agreement (ISA) to schools. This outlines how data is shared and processed safely and lawfully across our partnerships. A copy of the ISA can be accessed here.

Further information is also available in our GDPR Outline of the Compliance Process.

 

Fair Processing Notice – National Fraud Initiative

 

SIL is participating in the Cabinet Office’s anti-fraud initiative, the National Fraud Initiative (NFI). This means the personal data we hold may be used for the prevention and detection of fraud. For more information, visit the National Fraud Initiative Collection.

 

Third-Party Services and International Transfers

 

We use the following service providers, who may process personal data:

  • Google Analytics 4 (GA4) – analytics
  • Mouseflow – session recording
  • Twilio SendGrid – email delivery
  • Amazon Web Services (AWS) – secure hosting
  • CoCreate Design & Marketing Ltd – website development & maintenance

 

Some data may be transferred outside the UK/EEA (e.g., to the USA). Where this occurs, we ensure appropriate safeguards are in place.

 

Cookies

Our website uses cookies to:

  • Manage login sessions and baskets
  • Track usage and site performance
  • Record session behaviour (via Mouseflow and GA4)

You can control your cookie preferences through your browser settings. Please see our Cookie Policy for more details.

 

Data Retention

We retain personal data for a period of up to 6 years, unless required to keep it longer by legal or regulatory obligations.

 

Your Rights Under GDPR

 

You have the right to:

  • Access a copy of your personal data
  • Correct or update inaccurate data
  • Request the deletion of your data (in certain circumstances)
  • Object to or restrict certain types of processing
  • Withdraw consent where it was previously given
  • Request portability of your data

To exercise any of these rights, please contact us using the details below.

You can also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.